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Terms and Conditions

Luggme Terms of Service

Chapter 1: General Provisions

Article 1 (Purpose)

These terms and conditions apply to the use of the reservation service (hereinafter “Service”) provided through Lugg Me(www.luggme.biz, hereinafter defined), an Internet site specializing in reservations for luggage transportation and storage services operated by Lugg Me (hereinafter “Company”). The purpose is to stipulate the rights, obligations and responsibilities of the company and users (hereinafter defined).

Article 2 (Definition)

  1. “Lugg Me” refers to a virtual business site set up by Lugg Me to enable users to trade services using information and communication facilities such as computers in order to provide travel luggage transportation and storage services to users.
  2. “User” refers to members and non-members who access Lugg Me and receive services provided by Lugg Me in accordance with these Terms and Conditions.
  3. “Overseas local company” refers to an overseas local company that directly performs overseas services for “users” who have applied for services from Lugg Me through a business partnership agreement with the company.
  4. “Baggage” means items entrusted by the user to the company to perform travel luggage-related services.
  5. In addition, the definitions of terms used in these Terms and Conditions shall be governed by relevant laws and service-specific guidance.

Article 3 (Specification, explanation and revision of terms and conditions, etc.)

  1. The company provides the contents of these terms and conditions, company name, business location address (including the address of the place where consumer complaints can be handled), phone number, email address, business registration number, mail order business report number, personal information manager, etc. will be posted on Lugg Me's initial service screen (front) so that users can easily understand it. However, the contents of the terms and conditions can be viewed by users through the connection screen.
  2. The Company may revise these Terms and Conditions to the extent that they do not violate relevant laws such as the Act on the Regulation of Terms and Conditions, the Act on Consumer Protection in Electronic Commerce, etc., and the Framework Act on Consumers.
  3. When the Company revises the Terms and Conditions, it specifies the date of application and the reason for revision and announces the revised Terms and Conditions on Lugg Me 's initial screen or pop-up screen from 7 days prior to the effective date until the day before the effective date. However, if changes are made to the terms and conditions that are disadvantageous to users, notice will be provided with a grace period of at least 30 days. In this case, Lugg Me clearly compares the contents before and after revision and displays them so that users can easily understand them.
  4. If the company revises the terms and conditions, the revised terms and conditions will only apply to contracts concluded after the date of application, and the terms and conditions before revision will remain applicable to contracts already concluded before that date. However, if a user who has already entered into a contract transmits his/her wish to be subject to the provisions of the revised Terms and Conditions within the notice period of the revised Terms and Conditions pursuant to Paragraph 4 and receives the Company's consent, the provisions of the revised Terms and Conditions shall be applied.
  5. Contents not specified in these Terms and Conditions and the interpretation of these Terms and Conditions shall be governed by the Act on Consumer Protection in Electronic Commerce, etc., the Act on Regulation of Terms and Conditions, etc., the Consumer Protection Guidelines in Electronic Commerce, etc. prescribed by the Fair Trade Commission, and related laws and regulations or commercial practices. According to.

Chapter 2 Lugg Me’s Service

Article 4 (Provision and change of services)

  1. Lugg Me provides the following services.
    1. Provision of information on services and other travel luggage transportation and storage services and conclusion of purchase contracts with users
    2. Conclusion of service consignment contracts and business partnerships with “overseas local companies”
    3. Other tasks determined by the company
  2. The products or services handled by the company If the product or service can no longer be provided due to sold out or change in technical specifications, the contents of the product or service to be provided may be changed according to a contract to be concluded in the future. In this case, the contents of the changed goods or services and the date of provision will be specified and the contents of the current goods or services will be immediately announced where they are posted.
  3. If the contents of the service that Lugg Me has entered into a contract with the user to provide are changed due to reasons such as out of stock or change in technical specifications, the reason will be immediately notified to the user by a method that can notify the user.
  4. If the company changes the service price for reasons such as exchange rate fluctuations, it will notify the user in a possible way 7 days prior to applying the changed price. However, if there is a sudden change in exchange rate, the changed price can be applied immediately.

Article 5 (Service interruption)

  1. The company may temporarily suspend the provision of services in the event of maintenance, inspection, replacement or breakdown of information and communication equipment such as computers, or interruption of communication.
  2. In the case of service interruption pursuant to Paragraph 1, the Company shall notify the user in the manner prescribed in Article 8.
  3. The Company will not compensate for damages suffered by users or third parties due to temporary suspension of service provision for the reasons set forth in Paragraph 1, unless there is intent or gross negligence on the part of the Company.
  4. If the service cannot be provided due to reasons such as conversion of business type, abandonment of business, integration between companies, etc., the company will notify the user in the manner prescribed in Article 8 and compensate the consumer according to the conditions originally presented by Lugg Me.

Chapter 3 Purchase Agreement and Payment

Article 6 (Purchase Application)

  1. Users apply for purchases from Lugg Me using the following or similar methods, and Lugg Me must provide the following information in an easy-to-understand manner when users apply for purchases. However, if you are a member, you may exclude the application of items 2 to 4 below.
    1. Search and select the relevant service
    2. Enter name, phone number, email address (or mobile phone number), address, etc.
    3. Confirm information related to cost burden, such as service usage price
    4. Purchase application and confirmation or confirmation by Lugg Me Agree to
    5. Select payment method

Article 7 (Establishment of purchase contract)

  1. Lugg Me may not accept a purchase request under Article 9 if any of the following applies. However, when concluding a contract with a minor, it must be notified that the minor or the legal representative may cancel the contract if the consent of the legal representative is not obtained.
    1. If there are false information, omissions, or errors in the application content.
    2. If it is judged that approving the purchase application would significantly impede Lugg Me 's technology.
    3. If it violates other laws and government guidelines.
  2. Lugg Me 's approval is not permitted. The purchase contract is deemed to have been established at the time it reaches the user in the form of a receipt confirmation notification under Article 12, Paragraph 1.
  3. Lugg Me 's expression of acceptance must include confirmation of the user's purchase request, availability of sales, information on correction or cancellation of the purchase request, etc.

Article 8 (Payment Method)

  1. Payment for products or services purchased from Lugg Me can be made using any of the following methods available. However, Lugg Me cannot collect additional fees of any kind to the price of goods, etc. for the user's payment method.
    1. Payment by various cards such as prepaid cards, debit cards, credit cards, etc.
    2. Payment without bankbook through virtual account
    3. Payment by electronic money
    4. Payment by points paid by Lugg Me
    5. Payment by gift certificates signed with Lugg Me or recognized by Lugg Me
    6. Payment by other electronic payment methods, etc.
  2. Information entered by the user in relation to payment of the purchase price and related responsibilities lie with the user, and if payment is not made within a reasonable period of time after subscription for goods or services. Lugg Me may therefore cancel the order.
  3. Lugg Me can check whether the purchaser has the right to use the payment method and, if necessary, request the transaction to be halted and explanatory materials submitted.

Article 9 (Receipt confirmation notification/purchase application change and cancellation)

  1. If a user requests a purchase, Lugg Me will notify the user of receipt.
  2. If there is a discrepancy in the expression of intent, the user who has received the receipt confirmation notice may request a change or cancellation of the purchase request immediately after receiving the receipt confirmation notice, and if there is a request from the user before using the service, Lugg Me will respond to the request. It must be processed accordingly.
  3. If the user who has received the receipt confirmation notice pays the fee, the provisions regarding cancellation of subscription, etc. in Article 15 shall apply.

Article 10 (Supply of services)

  1. Users have an obligation to provide the company with the information necessary to provide the service they wish to use.
  2. The user's reservation request is valid if the user fills out the company's service use form through the Lugg Me website by 18:00 (local time, may vary by city) on the day before the date of use and the payment for the relevant usage fee is completed
  3. Users must check these terms and conditions and regulations before applying for a reservation, and after a reservation is validly applied, they are deemed to have confirmed and agreed to all of these terms and conditions and regulations. However, the company has an obligation to explain important terms and conditions to users orally or in writing.
  4. Requests to change service use are only possible before 18:00 (local time, may vary by city) on the day before the date of use. If a change is requested after 18:00 on the day before the date of use, the company is not responsible for service delays or delivery failures.
  5. If it is difficult to provide transportation services to users normally due to force majeure such as natural disaster or war, the company may unilaterally cancel or change the user's reservation.
  6. If more than 30 minutes have passed beyond the reservation time specified by the user and the user cannot be contacted, the local operator has the right to cancel the order, and in this case, the amount paid will not be refunded.
  7. If the departure of an airplane, etc. is unavoidably delayed due to force majeure such as a natural disaster, a refund of the fee is possible if the user notifies the company immediately of the occurrence of the event.

Article 11 (Baggage regulations)

  1. When delivering baggage, users must first ensure that all baggage, including bags, is completely closed. The company is not responsible for loss of baggage that occurs because the baggage is not completely closed due to the user's negligence.
  2. When checking in baggage, users must fill out the brief personal information requested by the company on the luggage tag, and if possible, we ask that you take a photo of your stored baggage and send it to us. If the user does not have a luggage tag or supporting documents to prove consignment, the company may request verification of identification such as a passport. If the user cannot prove that he or she is the rightful owner, transportation and delivery may be restricted.
  3. The company will normally transport baggage to the relevant destination only if the items and quantity of baggage entered at the time of reservation application match the actual checked baggage. If baggage does not match the reservation details, the company may refuse to transport the user's bag. Resulting losses and legal responsibility lie with the user.
  4. The company may refuse to transport items that contain or are deemed similar to the items specified below. The company is not responsible for any accidents that occur while transporting the item that were not previously discussed with the user.
    1. Expensive precious metals, expensive items (gold, jewellery)
    2. Cash and securities (all types of checks and documents)
    3. Items that can harm others
    4. Electronic devices (laptops, iPads, digital cameras, cell phones) etc.), etc. Other items with a high risk of breakage
    5. Perishable items
    6. Items with a strong odour
    7. Inflammable chemicals or psychotropic drugs
  5. The company may refuse delivery if the value of the baggage is more than SGD 300 per piece. If the value of baggage exceeds SGD 300, the user must consult with the company in advance. If a user voluntarily checks in baggage worth more than SGD 300 without prior agreement, the company will only be liable for damages up to SGD 200 for a large baggage and SGD 100 or less for a small baggage depending on the weight.
  6. If the user fails to present the luggage tag and other confirmation certificates attached when checking in baggage, baggage collection may be refused, and baggage may be delivered to a person other than the user listed on the reservation application form at the user's request. The company is not responsible for any damage that occurs thereafter.

Article 12: User Cancellation and Refund Policy

  1. Cancellation More Than 24 Hours Before Service Date

    If a user cancels the reservation more than 24 hours prior to the scheduled service date, a cancellation fee of 5% will be deducted as an administrative fee, and the remaining balance will be refunded to the user.

  2. Cancellation After 18:00 (Local Time) on the Day Before Service Date
    • Cancellations made after 18:00 (local time, which may vary by city) on the day before the service date, including same-day cancellations, are non-refundable.
  3. No-Show Policy
    • If the user is more than 30 minutes late beyond the reserved time and cannot be contacted, the order may be cancelled by the local operator.
    • In such cases, no refund will be provided.
  4. Cancellation After Service Has Commenced
    • Once the service has started or has been provided, cancellation is not permitted, and no refund shall be issued.
  5. Force Majeure
    • If the service cannot be provided due to force majeure events such as natural disasters, war, or unavoidable flight delays, a refund may be granted provided the user immediately notifies the company and submits reasonable supporting documentation.
  6. Company-Initiated Cancellation
    • If Lugg Me is unable to provide the service due to reasons attributable to the company, the user shall be entitled to a full refund, processed within 3 business days from notification.
  7. Refund Method and Timeline
    • Refunds will be issued using the original payment method, unless otherwise agreed.
    • Approved refunds will be processed by Lugg Me, subject to the payment provider’s processing time.

Article 13 (Compensation and Liability)

  1. If loss of baggage occurs due to the company's intention or gross negligence, unless there are special circumstances such as prior agreement with the user, the company shall be liable for compensation up to SGD 200 depending on the type of baggage.
  2. In the event of loss or loss of baggage, the user must submit written information regarding the loss or loss within 7 business days from the date of delivery. If the user does not request compensation from the company for loss or damage within 7 business days from the date of delivery, the company will not bear any responsibility.
  3. As per each item, we are not responsible for loss or damage caused by force majeure (including but not limited to the reasons below).
    1. Delays in air transportation
    2. Government regulations
    3. Terrorist acts
    4. Natural disasters
  4. If the transportation of baggage is delayed due to the company's responsibility and the user boards the aircraft without baggage, the company will use the fastest means to transport the user. We will transport your baggage to your destination.

Chapter 4 Obligations of Contracting Parties

Article 14 (Lugg Me Obligations)

  1. Lugg Me does its best to provide continuous and stable services in accordance with the provisions of these Terms and Conditions.
  2. Lugg Me must have a security system to protect users’ personal information (including credit information) so that users can use the service safely.
  3. Lugg Me is responsible for compensating users if they incur damage by displaying or advertising products or services sold in violation of Article 3 of the Act on Fair Labelling and Advertising.
  4. Lugg Me does not send commercial advertising emails for commercial purposes to users who clearly indicate their intention to refuse to receive them.

Article 15 (Obligations regarding member ID and password)

  1. Except in the case of Article 18, members are responsible for managing their ID and password.
  2. Members must not allow third parties to use their ID and password.
  3. If a member becomes aware that their ID and password have been stolen or are being used by a third party, they must immediately notify Lugg Me and follow Lugg Me 's instructions.
  4. Lugg Me shall not be liable for any damages incurred by members due to their violation of paragraphs 1, 2, and 3 above.

Article 16 (User Obligations)

  1. Registering false information when registering personal information (including changes)
  2. Arbitrarily or illegally changing information posted on Lugg Me
  3. Transmitting or posting information (computer programs, etc.) not permitted by Lugg Me.
  4. Infringement of intellectual property rights, such as copyrights, of Lugg Me and other third parties.
  5. Acts that damage the reputation of Lugg Me and other third parties or interfere with business.
  6. Obscene or violent messages, images, voices, or other information that is against public order and morals. The act of revealing or posting on the screen

Chapter 5 Others

Article 17 (Attribution of copyright and restrictions on use of posts)

  1. Copyright and other intellectual property rights for works created by Lugg Me belong to Lugg Me.
  2. Users must not use the information obtained by using the service for commercial purposes or allow a third party to use the information obtained by using the service by copying, transmitting, publishing, distributing, broadcasting or other methods without Lugg Me 's prior consent.
  3. If Lugg Me receives an objection, such as a claim for damages, from another person on the grounds that a post posted by a member within the service infringes on another person's copyright, program copyright, etc., the member must strive to indemnify Lugg Me , and Lugg Me shall make efforts to indemnify Lugg Me . If exemption is not granted, the member must bear all damages incurred by the “Company” as a result.
  4. If Lugg Me determines that a post posted by a member within the service (including those transmitted between members) falls under any of the following cases, Lugg Me may delete or change it without prior notice, and Lugg Me does not assume any responsibility for this.
    1. Spam posts and commercial posts (e.g. advertisements on specific sites, etc.)
    2. Posts that defame others by spreading false information for the purpose of slandering others
    3. Disclosure of another person's personal information without consent, third party copyright, etc. Postings that infringe rights or that are different from other bulletin board topics
    4. If it is judged to be in violation of other relevant laws and Lugg Me's guidelines, etc.

Article 18 (Exemption from liability)

  1. The Company shall not be held liable if the Service cannot be provided due to reasons beyond the reasonable control of the Company, such as natural disasters or other force majeure, and the Company cannot provide the Service due to reasons attributable to the User does not bear any responsibility for it.
  2. The company assumes no responsibility for any damage caused to the user or a third party due to the user's intention or negligence in connection with the use of the service. In this case, if a third party claims compensation for damages from the company, the user must indemnify the company.

Article 19 (Provision of information and posting of advertisements)

  1. In operating the service, Lugg Me may post various information on the service screen or provide it to members through e-mail or letter mail.
  2. Lugg Me may place advertisements on the website, service screen, SMS, e-mail, etc. in connection with the operation of the service.
  3. Any communication or transaction, such as when a member uses an advertisement posted on the service or participates in the advertiser's promotional activities through the service, is entirely a matter between the member and the advertiser. If a problem arises between a member and an advertiser, the member and the advertiser must resolve it directly, and the company does not take any responsibility in this regard.

Article 20 (Dispute Resolution)

  1. The company establishes and operates a damage compensation processing organization to reflect legitimate opinions or complaints raised by users and compensate for the damage.
  2. The company gives priority to complaints and opinions submitted by users. However, if prompt processing is difficult, the user will be notified immediately of the reason and processing schedule.
  3. If there is an application for damage relief from a user in connection with a dispute that arises between the company and the user, the dispute may be subject to mediation by a dispute resolution agency requested by the Fair Trade Commission or the city or provincial governor.

Article 21 (Jurisdiction and Governing Law)

  1. Litigation regarding disputes that arise between the company and users will be based on the company's address at the time of filing, and if there is no address, it will be under the exclusive jurisdiction of the district court that has jurisdiction over the company's residence.
  2. The laws of the Republic of Singapore will apply to this e-commerce lawsuit filed between the company and the user.

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