Terms and Conditions: -

• We do not accept freight as Luggage.
• Rates quoted are subjected to change.
• All payments shall be made in Singapore dollars.
• One delivery point and time per invoice.
• The price is inclusive of 8% GST.

The following are conditions upon which Luggage is accepted for deposit, pick-up or delivery by Meteorite Logistics Services Pte Ltd. (Company).

1. The Company’s employers and/or agents are not authorized to accept any Luggage (which term shall mean to include any article, suitcase, truck, container, case and/or baggage containing the depositor’s belongings and/or personal effects) which on its own or in aggregate exceeds the value of SGD500. The Company, its employees and agents accept no responsibility for the safe custody of such articles.
2. The depositor warrants to the Company that Luggage deposited with the Company do not either separately or in aggregate exceed the value of SGD500, that the articles are not dangerous and that any such perishable articles will not be deposited with the Company for more than 24hours.
3. All Luggage deposited with the company may be subject to security screening. The depositor may be requested to present and/or open his Luggage for physical inspection. In the event that the depositor refuses to do so, the Company has the right to reject such Luggage for deposit, and notify security personnel at the Premises.
4. All Luggage deposited are accepted at the sole risk of the depositor, and at the discretion of the Company. The company, its employees and agents will not be liable for any loss of, misdelivery or damage to any Luggage deposited with the Company, howsoever caused, whether by negligence or otherwise, or for any consequential loss resulting from such loss, misdelivery or damage.
5. The Company, its employees and agents will not be liable for any consequential loss resulting from the loss of, misdelivery of, or damage to Luggage deposited with the Company.
6. The Company is authorized to keep any Luggage so deposited in a location it deems fit.
7. The Company is authorized to deliver up deposited Luggage to any person who produces the receipt issued in exchange for them, whether or not that receipt was issued to that person. The Company is only authorized to deliver up Luggage deposited to a person not able to produce the appropriate receipt if he satisfies the Company that he is the depositor or has the depositor’s authority and this will include proof of identity and a signed letter of authorization.
8. Perishable articles may be deposited for up to 24hours and will be disposed of by the Company thereafter if not collected.
9. Charges for deposit of Luggage are payable in accordance with the schedule of charges upon deposit of Luggage with the Company and are non-refundable.
10. Charge for excess periods – an excess charge for each Luggage will be payable in respect of the period between date of deposit and date of removal. An excess charge of SGD30 per Luggage will be raised per day if items are not collected after 24 hours.
11. If any Luggage is not removed after 1 week, the Company will treat the Luggage as lost property and shall dispose of such Luggage in any manner the Company, in its absolute discretion, deems fit.
12. Luggage will only be accepted for deposit upon payment of the appropriate fee and will only be released if any excess fee may be due has been paid.
13. The company's maximum liability per bag is SGD50.00.
14. We may request for your passport for verification purpose.
15. A late Payment fee of $10.00 will be charged every 30 minutes
16. Cancellation More Than 24 Hours Before Service Date
    • If a user cancels the reservation more than 24 hours prior to the scheduled service date, a cancellation fee of 5% will be deducted as an administrative fee, and the remaining balance will be refunded to the user.
17. Cancellation After 18:00 (Local Time) on the Day Before Service Date
    • Cancellations made after 18:00 (local time, which may vary by city) on the day before the service date, including same-day cancellations, are non-refundable.
18. No-Show Policy
    • If the user is more than 30 minutes late beyond the reserved time and cannot be contacted, the order may be cancelled by the local operator.
    • In such cases, no refund will be provided.
19. Cancellation After Service Has Commenced
    • Once the service has started or has been provided, cancellation is not permitted, and no refund shall be issued.
20. Force Majeure
    • If the service cannot be provided due to force majeure events such as natural disasters, war, or unavoidable flight delays, a refund may be granted provided the user immediately notifies the company and submits reasonable supporting documentation.
21. Company-Initiated Cancellation
    • If Lugg Me is unable to provide the service due to reasons attributable to the company, the user shall be entitled to a full refund, processed within 3 business days from notification.
22. Refund Method and Timeline
    • Refunds will be issued using the original payment method, unless otherwise agreed.
    • Approved refunds will be processed by Lugg Me, subject to the payment provider’s processing time.