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Luggage Transfer Rate

Services Cabin (< 10kg) Check-in (> 10kg) Odd Size Items Loose Items
Hotel To hotel S$23 S$28 S$28 S$10
Hotel to Airport
Airport to hotel / MBCCS
MBCCS to airport / Hotel
Hotel to MBCCS
Pick up service Starts : 7am

*No neck pillow or any items hanging from luggage allowed*

Luggage Transfer

Pick up Location

1. Complete Booking By 18:00 a day prior to service
2. Drop off at hotel lobby by noon
3. Upload luggage photos
4. Pick up at the hotel (*Singapore local time)
To ensure a smooth delivery, please show a screenshot of this message
card to our staff when dropping-off your luggage at the hotel desk

I’ve booked Luggme’ Luggage Delivery service from Hotel to Hotel in Singapore.

On my behalf, Luggme’ staff will pick up my luggage between 12.00pm - 03.00pm SGT. Please make a note ‘Luggme’’ on the hotel tag, and release my luggage to Luggme’ staff.

Thank you!
Tel: +65 6259 5100
Track Your Luggage

1. Complete Booking By 18:00 a day prior to service
2. Drop off at hotel lobby by noon
3. Upload luggage photos
4. Pick up at the airport after 18:00
To ensure a smooth delivery, please show a screenshot of this message
card to our staff when dropping-off your luggage at the hotel desk

I’ve booked Luggme’ Luggage Delivery service from Hotel to Airport.

On my behalf, Luggme’ staff will pick up my luggage between 12.00pm - 03.00pm SGT. Please make a note ‘Luggme’’ on the hotel tag, and release my luggage to Luggme’ staff.

Thank you!
Tel: +65 6259 5100
Track Your Luggage

Pick Up Location

Changi Airport Jewel Terminal 1

Baggage Storage Counter next to Early Check-in
Lounge on floor L1 (open 24 hours)

Changi Airport Terminal 2

Go to Baggage Storage right across
the gate to shuttle bus stop (to T4) on floor L1

Changi Airport Terminal 3

Go to Baggage Storage next to
the Crown Plaza Hotel entrance on floor L1 (open 24 hours)

Changi Airport Terminal 4

Level 1 Arrival Hall, Baggage Storage Counter across
the shuttle bus stand (open 24 hours)

IMPORTANT INFORMATION TO NOTE

Upon arrival at the airport desk, you must show your passport (passport name should match the name used for booking)

Prohibited Items At Changi Airport

Due to the security regulations at Changi Airport, A mandatory ETA swab test will be conducted at Baggage Storage desk. If the test fails, a manual search will be conducted in the presence of the airport police.

Please check the complete list of prohibited items below before using the service.
https://www.changiairport.com/en/airport-guide/arriving/dutiable-and-prohibited-items.html#prohibiteditems

You cannot store your luggage at our airport desk if any prohibited items are included in it. (In this case, you will have to meet our staff directly in front of T3 desk at 8:30pm, and additional SGD 10 will be charged. The appointment time/location cannot be changed.)

1. Complete Booking By 18:00 a day prior to service
2. Drop off at the airport by 16:00
3. Upload luggage photos
4. Pick up at the hotel (*Singapore local time)
To ensure a smooth delivery, please show a screenshot of this message
card to our staff when dropping-off your luggage at the airport desk

I’ve booked Luggme’ Luggage Delivery service from Airport to Hotel in Singapore.

On my behalf, Luggme’ staff will pick up my luggage before 04.00pm SGT. Please make a note ‘Luggme’’ on the receipt, and release my luggage to Luggme’ staff.

Thank you!
Tel: +65 6259 5100
Track Your Luggage

Drop off Location

Changi Airport Jewel Terminal 1

Baggage Storage Counter next to Early Check-in
Lounge on floor L1 (open 24 hours)

Changi Airport Terminal 2

Go to Baggage Storage right across
the gate to shuttle bus stop (to T4) on floor L1

Changi Airport Terminal 3

Go to Baggage Storage next to
the Crown Plaza Hotel entrance on floor L1 (open 24 hours)

Changi Airport Terminal 4

Level 1 Arrival Hall, Baggage Storage Counter across
the shuttle bus stand (open 24 hours)

IMPORTANT INFORMATION TO NOTE

Upon arrival at the airport desk, you must show your passport (passport name should match the name used for booking)

Prohibited Items At Changi Airport

Due to the security regulations at Changi Airport, A mandatory ETA swab test will be conducted at Baggage Storage desk. If the test fails, a manual search will be conducted in the presence of the airport police.

Please check the complete list of prohibited items below before using the service.
https://www.changiairport.com/en/airport-guide/arriving/dutiable-and-prohibited-items.html#prohibiteditems

You cannot store your luggage at our airport desk if any prohibited items are included in it. (In this case, you will have to meet our staff directly in front of T3 desk at 8:30pm, and additional SGD 10 will be charged. The appointment time/location cannot be changed.)

1. Complete Booking By 18:00 a day prior to service
2. Drop off at the Airport
3. Upload luggage photos
4. Pick up at Left Baggage counter level 1 by 2pm (*Singapore local time)
To ensure a smooth delivery, please show a screenshot of this message
card to our staff when dropping-off your luggage at the hotel desk

I’ve booked Luggme’ Luggage Delivery service from Airport to MBCCS.

On my behalf, Luggme’ staff will pick up my luggage between 04.00pm SGT. Please make a note ‘Luggme’’ on the hotel tag, and release my luggage to Luggme’ staff.

Thank you!
Tel: +65 6259 5100
Track Your Luggage

Drop off Location

Changi Airport Jewel Terminal 1

Baggage Storage Counter next to Early Check-in
Lounge on floor L1 (open 24 hours)

Changi Airport Terminal 2

Go to Baggage Storage right across
the gate to shuttle bus stop (to T4) on floor L1

Changi Airport Terminal 3

Go to Baggage Storage next to
the Crown Plaza Hotel entrance on floor L1 (open 24 hours)

Changi Airport Terminal 4

Level 1 Arrival Hall, Baggage Storage Counter across
the shuttle bus stand (open 24 hours)

1. Complete Booking By 18:00 a day prior to service
2. Meet our stuff at the Left Baggage counter level 1
3. Upload luggage photos
4. Pick up at the airport meeting point (No Counter)

Drop off Location

Changi Airport Jewel Terminal 1

Baggage Storage Counter next to Early Check-in
Lounge on floor L1 (open 24 hours)

Changi Airport Terminal 2

Go to Baggage Storage right across
the gate to shuttle bus stop (to T4) on floor L1

Changi Airport Terminal 3

Go to Baggage Storage next to
the Crown Plaza Hotel entrance on floor L1 (open 24 hours)

Changi Airport Terminal 4

Level 1 Arrival Hall, Baggage Storage Counter across
the shuttle bus stand (open 24 hours)

1. Complete Booking By 18:00 a day prior to service
2. Meet our stuff at the Left Baggage counter level 1
3. Upload luggage photos
4. Pick up at the hotel concierge by 15:00

1. Complete Booking By 18:00 a day prior to service
2. Drop off at hotel lobby by noon
3. Upload luggage photos
4. Pick up at Left Baggage counter level 1 by 2pm (*Singapore local time)
To ensure a smooth delivery, please show a screenshot of this message
card to our staff when dropping-off your luggage at the hotel desk

I’ve booked Luggme’ Luggage Delivery service from Hotel to MBCCS.

On my behalf, Luggme’ staff will pick up my luggage between 12.00pm - 03.00pm SGT. Please make a note ‘Luggme’’ on the hotel tag, and release my luggage to Luggme’ staff.

Thank you!
Tel: +65 6259 5100
Track Your Luggage

Pick up Location

MBCCS, Level 1 Arrival Hall

IMPORTANT INFORMATION

You can simply book through our website for any of our Luggage transfer or storage services. If you face any difficulty booking online, please contact us.

For an Online booking, payment has to be made via credit card. We accept Visa & Master cards.

Once your booking is received by LUGGME, you will receive a confirmation email that contains your reservation details. Please check if the details of your reservation is correct. If not, please do not hesitate to reply us with the appropriate information.

Reminder when uploading photos of your luggage :

Please upload a clear picture of your Hotel tag

Additional charges apply for Neck pillow, shopping bag or keys hanging from luggage

i) Find the booking cancel option within the "My Orders" section next to your bookings.

ii) Passengers are only permitted to cancel bookings up to one week prior to the date of pickup.

iii) Passengers must initiate a cancellation request by sending it to LuggMe admin..

iv) The admin will review the request and decide whether to approve or reject the cancellation.

...

Our luggage transfer and storage services are run by our dedicated in-house experts. To control and monitor our service’s quality, you will be able to track your luggage via our portal using your booking ID. Every single luggage is tagged based on the Booking details and transported with care, safely and on-time. Your luggage is securely stored and monitored at all time.

You may reach us via

  • Call: +65 8436 6808
  • Kakao Talk:
  • Line:
  • Whatsapp: +65 8436 6808
  • Telegram:

Please check the complete list of prohibited items from the link below before using the service. https://www.changiairport.com/en/airport-guide/arriving/dutiable-and-prohibited-items.html#prohibiteditems If there are any prohibited items included in your luggage, you will have to meet our agent directly in front of Terminal 3 desk at 4 pm. The appointment time/location cannot be changed. An additional SGD 5 will be charged for failure of screen test.

It is a requirement by the Airport and Port Authorities for any luggage from/to the Airport/Port to be screened for security reasons. If the screening fails, you may be requested to open your baggage for mandatory hand search as per the above regulations. Failure to accede to the stringent security requirements will result in your luggage being refused for storage, and further action may be taken including referral to the Police and/or Security.

Please note that if your luggage weight is larger than your reservation, the difference in the price will be charged.

Please upload a clear picture of all your luggage. In addition, take a close up picture of your hotel’s luggage tag as this is required for us to pickup the right luggage. Please take a closeup picture of the Hotel luggage tag so that it is clear and readable.

Please note that that additional charges will apply for Neck pillow, keys, luggage name tags or any other items attached to the luggage. These are chargeable as they require additional care during transportation. We do not want you to loose any of your items so please pack these items in your luggage before handing over to us or carry them with you.

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