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Cancellation policy

The following are conditions upon which Luggage is accepted for deposit, pick-up or delivery by Meteorite Logistics Services Pte Ltd. (Company).

  1. Cancellation More Than 24 Hours Before Service Date
    • If a user cancels the reservation more than 24 hours prior to the scheduled service date, a cancellation fee of 5% will be deducted as an administrative fee, and the remaining balance will be refunded to the user.
  2. Cancellation After 18:00 (Local Time) on the Day Before Service Date
    • Cancellations made after 18:00 (local time, which may vary by city) on the day before the service date, including same-day cancellations, are non-refundable.
  3. No-Show Policy
    • If the user is more than 30 minutes late beyond the reserved time and cannot be contacted, the order may be cancelled by the local operator.
    • In such cases, no refund will be provided.
  4. Cancellation After Service Has Commenced
    • Once the service has started or has been provided, cancellation is not permitted, and no refund shall be issued.
  5. Force Majeure
    • If the service cannot be provided due to force majeure events such as natural disasters, war, or unavoidable flight delays, a refund may be granted provided the user immediately notifies the company and submits reasonable supporting documentation.
  6. Company-Initiated Cancellation
    • If Lugg Me is unable to provide the service due to reasons attributable to the company, the user shall be entitled to a full refund, processed within 3 business days from notification.
  7. Refund Method and Timeline
    • Refunds will be issued using the original payment method, unless otherwise agreed.
    • Approved refunds will be processed by Lugg Me, subject to the payment provider’s processing time.

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Lugg me  Customer Reviews

Just like to thank you for this service – your staff were brilliant and very very efficient and helpful. We dropped our cases off in the terminal enjoyed ourselves in Singapore & then the cases we waiting for us at the airport. Easy !!

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Karen Wood

Super easy to use! Get off the Cruise, drop off your bags with Luggme, enjoy your day in Singapore, and meet the Luggme team at the airport to pick up your bags! Worth every penny.

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Tammer Hill

Straightforward service, easy to organise and easy and quick at either end (Cruise Terminal and Changi). Would definitely use again.

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Phil Palmer