The following are conditions upon which Luggage is accepted for deposit, pick-up or delivery by Meteorite Logistics Services Pte Ltd. (Company).

1. Cancellation More Than 24 Hours Before Service Date
   • If a user cancels the reservation more than 24 hours prior to the scheduled service date, a cancellation fee of 5% will be deducted as an administrative fee, and the remaining balance will be refunded to the user.
2. Cancellation After 18:00 (Local Time) on the Day Before Service Date
   • Cancellations made after 18:00 (local time, which may vary by city) on the day before the service date, including same-day cancellations, are non-refundable.
3. No-Show Policy
   • If the user is more than 30 minutes late beyond the reserved time and cannot be contacted, the order may be cancelled by the local operator.
   • In such cases, no refund will be provided.
4. Cancellation After Service Has Commenced
   • Once the service has started or has been provided, cancellation is not permitted, and no refund shall be issued.
5. Force Majeure
   • If the service cannot be provided due to force majeure events such as natural disasters, war, or unavoidable flight delays, a refund may be granted provided the user immediately notifies the company and submits reasonable supporting documentation.
6. Company-Initiated Cancellation
   • If Lugg Me is unable to provide the service due to reasons attributable to the company, the user shall be entitled to a full refund, processed within 3 business days from notification.
7. Refund Method and Timeline
   • Refunds will be issued using the original payment method, unless otherwise agreed.
   • Approved refunds will be processed by Lugg Me, subject to the payment provider’s processing time.